Five of Pututus

I got into an argument with the tour company today. The tour itself wasn't what I thought I had booked, and by the time we returned, I was frustrated enough that I went directly to the desk to talk to someone about it. I had the description pulled up on my phone and showed them exactly what I thought it said.

They showed me the same description and somehow read it completely differently. That was when the conversation went downhill. I kept trying to explain why I had expected something else. They kept explaining why I shouldn't have expected it. At some point we weren't even discussing the tour anymore. We were both defending our version of what had happened.

Eventually I realized neither of us was listening. I was waiting for them to stop talking so I could make my point again, and I'm fairly certain they were doing exactly the same thing. I walked away furious.

I'm still convinced I have a point. I'm also beginning to suspect that being right wasn't going to make either of us hear the other.